Terms & Conditions


(1) Reservations and payment:

To make a reservation, we require a signed Reservation Form along with a legible copy of passenger's passport, plus a deposit of $500 per person for tour and full payment for cost of any airfare. Final payment will be due 60 days prior to the departure date. It is the responsibility of the passenger to determine that final payment reaches Viatur on time, otherwise a late fee of $50 will be added. On bookings made within 60 days from departure date, full and final payment will be due immediately upon booking. No booking will be considered confirmed until payment is received by Viatur.  If you are purchasing for a third party, copy of your Federal or State ID to match credit card is necessary to make payment.  If paying by credit card a convenience fee of 2% will be added to the invoice.  You may avoid the fee by paying with PayPal, cash or check.  

(2) Passport and visas:

A valid passport good for at least 6 months after date of return is required. Some countries may require additional documents or vaccinations and you should contact consulates of the countries to be visited, before departing. The possession of a required valid passport and visas is the sole responsibility of the passenger. Viatur assumes no liability for lack of same.

(3) Baggage:

Tour operator allows ONLY one suitcase in the luggage compartment and one small bag on-board the motor-coach.  Airline regulations for check-in baggage and carry-on vary from airline to airline and some charge a fee for bags and even for seat assignments.  Most, but not all airlines, allow one 50 lb bag max weight and 62 linear inches plus one carry on bag 20 pounds/39 linear inches. Please check baggage fees and weight allowance with your individual airline. We are not responsible for airline policy changes on baggage.

(4) Insurance:

Travel Cancellation Insurance is available for your convenience, please inquire with your VIATUR travel consultant for more information.

(5) Prices:

Quoted prices can fluctuate depending on exchange rates, and are subject to change without notice. Tour prices are per person and based on double occupancy. Additional supplements apply to single occupancy.  Airfare prices are subject to change without prior notice until ticket has been paid and ticketed.  Tickets are non-refundable & non-transferable.  if you choose to buy your own airfare to go with one of our tours, you will be charged a $35 fee  We will need the airline confirmation in order to provide you with the arrival airport/hotel transfer. 

(6) Accommodations:

The Tour Operator reserves the right, if necessary, to substitute hotels. Such substitutions may be made at any time and without prior notice. Viatur cannot be held responsible for substitutions or hotel over-bookings; should such occur.  Whenever a substitution is necessary, hotel will be of similar category or better.

(7) Optional tours:

Optional tours are offered as a convenience. They are not operated by Viatur are we are not responsible, for their cost or quality.

(8) English-Speaking tour escort:

A professional bilingual tour director will accompany our Spain & Portugal tours while traveling by motor-coach. Most tours will operate in both Spanish and English, unless otherwise stated. In the unusual event that a group is less than 20 passengers, the tour operator reserves the right to operate the tour in a minibus or private cars with a driver-escort, or by rail transportation.

(9) Hotels:

Unless otherwise stated, prices are per person and based on two persons sharing a room with private bath or shower. A limited number of singles rooms are available at additional Single Supplement cost. Triples are not recommended because they don't get a regular size bed but rather a fold-up smaller bed, however, they are available upon request.

(10) Meals and sight-seeing:

As indicated in the itineraries: Meals do not include beverages except coffee or tea with breakfast. Not included in the Tour price: Passport and visa fees, laundry, water, mini-bar usage, tips to maids, waiters, chauffeurs and tour guides or any service not specifically mentioned.  All details of what is included is outlined in the day to day itinerary.  If questions, please ask your travel consultant.

(11) Cancellations and refunds:

  • Airfare: Airlines impose stiff cancellation penalties and tickets are nonrefundable and non-transferable. VIATUR will pass any ticketing penalties, plus an administrative fee of $100.00 per ticket, on to passenger. Land service penalties are separate.
  • Land Services: Cancellations (must be in writing) received more than 91 days prior to departure date will have an administrative fee of $150.00 per person; those received between 90 and 61 days will have a penalty of $500.00 per person; those received between 60 and 31 days will have a penalty of 25% of the invoice, those received between 30 and 15 days will have a penalty of 50% of the invoice; and those received 14 working days or less prior to departure will have no refund. No refunds will be made for "no shows" or for voluntary abandonment of such services as transfers, city tours, meals, accommodations or transportation. If VIATUR cancels a tour due to lack of participation a full refund will be made.
  • Important Disclosure: In the event that the Airline, Cruise line or the Tour Operator charge VIATUR a different set of penalties, then those penalties will prevail. In addition, to Airline, Cruiseline or Tour Operator penalties there will always be a $100.00 per person administrative fee for communication expenses incurred to obtain and cancel reservations made by VIATUR on your behalf. None of these penalties are waivable under any circumstances. For your protection, please inquire about penalties applicable to your specific travel arrangements and request a Travel Cancellation Insurance brochure/quote.

(12) Responsibility:

Viatur holds itself free of any responsibility for any damage caused by service providers (i.e.hotels, airlines, tour operator, tour guides, rail, bus, motorcar, boat or any other means). Viatur and/or its agents will not be responsible for the loss or damage of any of the passengers' belongings. Baggage and personal effects are the owner's risk throughout the tour, unless insured. Viatur reserves the right to decline to accept or retain any passenger as a member of the Group Tour at any time, if they are being disruptive or disrespectful to any passenger or staff members.

(13) Limitations of Liability:

Viatur and its agents act only as agents for the passenger's hotels, restaurants, sightseeing and transportation (such as railroad, aircraft, boat, motorcoach, automobile, or any conveyance). Viatur and its agents shall not be responsible or liable for any injury, loss or damage, delay or inconvenience arising out of or in connection with any defect in an vehicle or any act, omission, neglect, accident, error, or default of any company or person engaged in providing such hotel, restaurant, sightseeing, transportation or other services of the tour. Viatur and its agents shall not be responsible or liable for alterations of the tour itinerary or arrangement, if such alterations become advisable or necessary for the comfort or well being of any passenger, or for any reason whatsoever. The right is reserved to withdraw any or all tours or portions thereof. The sole and exclusive responsibility and liability of the airline shall be in accordance with and as limited by the contract of carriage in the passenger's ticket, the applicable tariffs, and provisions of the Warsaw Convention, if applicable. The airline shall not be responsible or liable for any act, omission or occurrence not limited to hotel accommodations, restaurants, guide services and transportation (other than the airline) that are furnished by contractors that are independent and that do not act on behalf of the airline, are not servants of the airline, and with whom the airline does not have any business relationships, as joint ventures or otherwise. Further, the airline shall not be responsible or liable in any way for the accuracy of representations of Viatur and its agents on tour services other than those contained in the brochure. The services of any I.A.T.A.N. or A.R.C. carrier may be used in the performance of these tours, and references to the airline herein shall be equally applicable to such I.A.T.A.N. or A.R.C. carrier.

(14) Lay-Away Plan:

The Lay-Away plan is available without any maintenance fee.  You can select any tour with a departure date (10-13 months in advance).  In some cases the airfare cost cannot be determined until 11 months in advance therefore, you can purchase the airfare 4-6 months before travel and then continue with the plan's payments.  You can start your Lay-Away plan with an initial $500 deposit per person and then continue to make monthly payment as it is financially comfortable for you.  The final balance must be paid in full 60 days before departure.  All other Terms & Conditions apply the same as any other travel package.